Terms & Conditions
Water Hippos Return Policy
Items that are defective when they arrived, arrived in damaged condition, or are still in an unopened box in like-new condition can be returned for a full refund within 30 days of purchase.
You will be required to return the item at your own expense. If you return a defective, damaged or incorrect item you may arrange for a pickup with us completely free of charge.
Delivery with Services
Within the warranty period, for defective items where you have used our Delivery with Services (in-home unpacking, installation, assembly, etc.) you may schedule an exchange with us completely free of charge. During this scheduled exchange we will uninstall/disassemble and reinstall/reassemble the item for you.
You may also schedule returns of defective items within 30 days of purchase for a full refund and free pickup.
Filter cartridges can be returned within 90 days of purchase. They must be unused in their original condition with the factory seal and packaging intact.
Water Hippos reserves the right to update this guarantee at any time with or without prior notice. In the case of any dispute Water Hippos reserves the right of final decision and interpretation